To Return or Exchange Items Purchased on Terraarray.com
Items Purchased on Terraarray.com that need to be returned or exchanged, please contact our Customer Service team. We will provide instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you.
- Should you not be satisfied with any Item/s purchased on our website, you may return for refund, credit or exchange unused Items in a sellable condition within 30 (thirty) calendar days, subject to producing proof of purchase (invoice or delivery note). Returns may be conditional upon you submitting photographic proof of the quality issue or defectiveness of the Product before we will approve the refund.
- Should any Items purchased on our website be defective, these Items, if unaltered, may be returned for refund, replacement (where stock is available), or repair (where repair is possible) within 3 (three) months of the purchase date, subject to producing proof of your purchase (invoice or delivery note).
- Due to health reasons we do not accept returns on items such as costumes and underwear(includes crop tops/sports bras).
*Customer may be Liable for shipping fees when returning goods